Omar Hafiz
SYSTEM ENGINEER AT IT MAX GLOBAL DMCC | NETWORK & SYSTEM ADMINISTRATION | CYBERSECURITY | MICROSOFT 365 | INTUNE | ABM | JAMF |
I am an IT infrastructure and cybersecurity professional with hands-on experience since 2016 in network administration, systems engineering, enterprise support, and security operations. I specialize in designing, supporting, and securing scalable IT environments, with practical experience across Microsoft 365, Microsoft Intune, Apple Business Manager (ABM), Jamf, endpoint management, and cloud-based infrastructure.
Professional Profile
My journey in technology began in 2012, driven by curiosity and a passion for digital systems. I officially entered the IT field in 2016 and have since built hands-on experience across Microsoft technologies, Apple platforms, network and system administration, enterprise support, and cybersecurity.
Over the years, I have progressed from technical support and administration into senior technical and infrastructure-focused roles. At IT Max Global DMCC, I have had the opportunity to work with clients across architecture, legal, hospitality, government, investment, banking, healthcare, and renewable energy sectors.
My experience includes network and server administration, wired LAN/WAN systems, IP telephony, CCTV, Microsoft 365, endpoint management, Microsoft Intune, Apple Business Manager, Jamf, hospitality platforms such as Lightspeed POS, backup solutions, network monitoring, and enterprise security tools. I focus on delivering secure, scalable, and practical IT solutions that support business operations and long-term growth.
What Sets Me Apart
I combine strong technical knowledge with hands-on real-world execution. I have worked on full infrastructure deployments, user onboarding, security implementations, backup strategies, device management, and enterprise support operations.
I am comfortable working across both strategic planning and day-to-day operations — whether it is deploying new systems, resolving critical incidents, mentoring junior engineers, or coordinating with vendors and stakeholders. My focus is always on delivering secure, stable, and practical IT solutions.
🏆 Highlighted Projects & Achievements
Designed and implemented complete IT infrastructure for Atlantis BPO Solutions
Scaled IT operations and infrastructure from 300 to 500 users at Eracon Technologies
Deployed POS, CCTV, and networking solutions for COMSATS University Food Court
Delivered PBX and CCTV solutions for Hajvery Builders and Pink Ribbon Organization
Supported IT infrastructure deployment for Moon Telemarketing and WebDoc
Contributed to new office infrastructure deployment for The Benton Group
Worked on infrastructure rollout for new venues under Sunset Hospitality Group
Supported Apple Business Manager and device enrollment workflows
Assisted with Lightspeed POS setup for hospitality operations
Managed CCTV deployment and configuration for hospitality venues
Supported Microsoft Intune onboarding and device enrollment for Gulf Catering & Alcazar Energy
Implemented backup solutions for JT Partners and Alcazar Energy
Worked in live data center environments supporting business-critical systems
Tools & Technologies
Security & SOC Tools
IBM QRadar, AlienVault USM Anywhere, Bitdefender XDR, Sophos Endpoint, Microsoft Defender, Mimecast, Trend Micro, Cisco AMPMonitoring & IT Management
Zabbix, PRTG, Traverse, KaseyaMicrosoft & Enterprise Platforms
Microsoft 365, Exchange Online, SharePoint, Intune, Microsoft 365 Admin Center, Exclaimer, Zoho Mail, ABM, JAMFSystems & Infrastructure
Windows Server, Active Directory, DNS, Replication, Clustering, Linux Administration, Backup & RecoveryNetworking & Security
FortiGate, FortiSASE, VPN, Firewall Administration, LAN/WAN, IP Telephony, CCTVBackup Solutions
Synology Hyper Backup, Veeam Backup, Acronis Backup, Cloud and Offline Backup SolutionsHospitality & Business Systems
Lightspeed POS, iKentoo, ServerRooms Reservation SystemWeb & Hosting
cPanel, Domain Management, Email Management, User Provisioning
🧑💻 Work Experience Highlights
System Engineer – IT Max Global DMCC, Dubai
January 2026 – Present
Responsible for system administration, network support, Microsoft 365 operations, endpoint management, infrastructure projects, and security-focused technical support across multiple client environments.Technical Support Lead – IT Max Global DMCC, Dubai
May 2023 – Dec 2025
Led technical support activities for multi-sector clients, handled escalations, supported infrastructure deployments, and worked on enterprise systems, cybersecurity tools, and operational improvements.IT Administrator – Inaya Healthcare, Dubai
May 2022 – Apr 2023
Managed healthcare IT systems including networks, servers, backups, endpoint security, and daily user support.IT Administrator – Atlantis BPO Solutions
Aug 2021 – Apr 2022
Deployed and supported full IT infrastructure for a growing BPO environment, scaling systems for more than 500 users.IT Manager – Eracon Technologies
Oct 2019 – Aug 2021
Led IT strategy, infrastructure deployment, firewall implementation, and Windows/Linux systems management.Linux System Engineer – Hostbreak Web Technologies
Jan 2019 – Oct 2019
Worked on Linux server deployment, web hosting management, and client support through WHMCS.